Mediation Tourism and Travel Mediation

MISSION

The aim of the Tourism and Travel Mediation is to promote the amicable settlement of unresolved disputes between consumers and providers of travel services (tourism, transport, accommodation, airport support, etc.) or leisure (amusement parks). , show or sports ticket office, etc.), signatories of the Tourism and Travel Mediation Charter.

Independent and impartial, the Tourism and Travel Mediator, Jean-Pierre Teyssier, is responsible for bringing together points of view to pave the way for an amicable solution and thus avoid having to go to court.

WHO CAN REFER TO THE MEDIATOR ?

The Tourism and Travel Mediator can be contacted by :

• A consumer directly
• A duly authorized consumer representative (consumer association, legal protection, etc.)

NB : A group referral introduced by a consumer must be accompanied by a mandate / power of attorney from the other participants.

HOW TO GET TO THE MEDIATOR ?

After entering the service (after-sales, after travel, etc.) and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer can refer free of charge to the Tourism and Travel mediator, whose the contact details and modalities of sasine are available on its website: www.mtv.travel